Leading the Conversation on CX in the Age of AI
Engaging stakeholders and customers across the full spectrum, from co-creation to validated outcomes.
Waves Mowatt-Kane
Fractional CXO | Dreyfus Consulting Group
Where Thought Leadership Meets Actionable Transformation
Dreyfus Consulting Group brings thought leadership and firsthand expertise to the conversations that matter most in CX transformation and human centered design. As a published author, guest lecturer, and speaker, Ms. Mowatt-Kane engages audiences across academic, corporate, and conference settings on the topics shaping the future of customer experience, AI integration, workforce transformation, human centered design leadership, digital product development, and data storytelling.
Beyond the stage, DCG facilitates creative workshops and purposeful working sessions grounded in the Design Thinking Expanded Model. Every session is designed to surface insight, communicate data with clarity, align stakeholders, and deliver outcomes that are actionable. The goal is not a meeting. It is a meaningful step forward.
DCG also facilitates co-creation workshops that bring internal and external stakeholders together in a shared working environment, providing real-time transparency into user feedback, pain points, and preferences. This bridges the gap between organizational assumptions and actual customer reality, ensuring that decisions are grounded in evidence rather than intuition.
Signature Topics
When Organizations Need Something That Does Not Yet Exist
Building CX capability, design studios, and centers of excellence inside organizations that have never done it before.
AI and Human Validation: The New CX Research Model
How AI driven sentiment analysis and human centered research methods work together to surface insight at scale.
Patient and Provider Experience in the Age of Digital Health
Navigating the intersection of regulated environments, accessibility standards, and human centered design in life sciences.
Building a Center of Excellence From Zero
The organizational, cultural, and operational conditions required to build a sustainable CX practice from the ground up.
Speaking Credentials
ACADEMIC
Johns Hopkins University
Guest Lecturer, Creating a New Venture, School of Education
CONFERENCE
CBCF ALC AI Panel
Featured Panelist, AI and the Future of Work
CORPORATE
Genentech gLEAD
C-suite strategy presentation, life sciences enterprise workforce evolution
Speaking Formats
Keynote
45 to 60 minutes, solo presentation for conference audiences.
Executive Workshop
Half or full day, interactive, up to 30 participants.
Co-Creation Workshop
Design sessions that surface audience insights and pain points.
Panel
60 to 90 minutes, moderated or participant format.
Fireside Chat
30 to 45 minutes, conversational format with a moderator.