Leading the Conversation on CX in the Age of AI.
Keynotes, panels, and executive workshops on AI-driven experience design, patient and provider CX, and digital transformation leadership.
Meet the Speaker
Waves Mowatt-Kane is a fractional CX Leader at Dreyfus Consulting Group. Over a 20-year career, she has built CX capability from zero inside Genentech, Amtrak, and enterprise technology organizations — founding patient-centric design studios, leading omnichannel transformations, and pioneering AI-integrated research methods. She speaks from practice, not theory, on what it actually takes to build human-centered organizations in complex, regulated environments. Her work has been recognized with a Webby Award for UX Design and the Genentech Experience Operations Impact Award.
Signature Topics
-
Building CX capability, design studios, and centers of excellence inside organizations that have never done it before.
-
On integrating AI-driven synthesis with human research methods to accelerate insight without losing depth.
-
On what human-centered design means inside regulated, complex healthcare environments.
-
On the organizational and cultural challenges of standing up a CX practice from scratch.
Speaking Formats
Keynote
45 to 60 minutes, solo presentation for conference audiences.
Executive Workshop
Half or full day, interactive, up to 30 participants.
Panel
60 to 90 minutes, moderated or participant format.
Fireside Chat
30 to 45 minutes, conversational format with a moderator.