CX Leadership Without the Executive Search
Engaging DCG is straightforward. No lengthy procurement process, no onboarding lag, and no learning curve on what good CX leadership looks like. DCG embeds at the leadership level and moves quickly from conversation to clarity.
A Framework for Building What Your Customer Actually Needs.
Every DCG engagement is grounded in the Design Thinking Expanded Model, a six phase framework that begins with deep empathy and ends with measurable outcomes.
The six phases, Empathize, Define, Ideate, Prototype, Test, and Measure, are not a linear checklist. They are a dynamic and iterative approach that keeps the human experience at the center of every strategic and design decision.
This framework is the foundation of how DCG synthesizes insight, advises leadership, and orchestrates transformation across every engagement.
SYNTHESIZE
CX Discovery and Synthesis
Turning organizational, customer, and partner data into clear strategic insight before any solution is designed.
"Understand the Pain"
ADVISE
Fractional CXO Advisory
Embedded C-suite counsel that guides leadership decisions, aligns stakeholders, and shapes transformation strategy.
"Break Old Mindsets"
ORCHESTRATE
Speaking and Executive Workshops
Aligning people, process, and technology across the organization to deliver transformation that lasts.
"Impact Beyond Vision"
CX Discovery and Synthesis
Every transformation begins with understanding what is actually happening.
Every transformation begins with an investigation of the data to determine the current state. The CX Discovery and Synthesis engagement is a structured review across an organization's people, process, and technology, surfacing the visible challenges and the invisible ones that live in the gaps between teams, systems, and priorities. Through targeted data collection, stakeholder mapping, qualitative and quantitative analysis, and competitive landscape review, DCG surfaces the insights that make transformation possible.
This is where strategy earns its foundation.
Fractional CXO Advisory
A trusted partner for navigating strategic decisions and driving impact when the stakes are highest.
Dreyfus Consulting Group provides embedded fractional CX leadership for organizations navigating digital transformation, building CX capability from scratch, or realigning experience strategy at the enterprise level. This is not consulting from a distance. It is C-suite level leadership, operating inside your organization, aligned to your strategic priorities and business outcomes.
Organizations facing complex strategic decisions need more than a consultant. They need a trusted partner who can synthesize organizational and market data, assess the competitive landscape, and translate insight into strategy that moves the organization forward. DCG brings that capability to every engagement.
Every engagement spans the full Design Thinking Expanded Model, from initial empathy and discovery through definition, ideation, prototyping, testing, and measurement. This ensures that transformation is not only designed but validated, iterated, and sustained across the organization.
Engagements are structured around your organization's needs and pace. Whether the right fit is a defined project scope, a long term retainer, or a pathway to permanent placement, DCG works with each organization to find the engagement model that delivers the most value.
Every engagement begins with a conversation about your current state, strategy, and the outcomes and targets that matter most to your organization.
Please confirm this is accurate and complete before we move to Speaking and Executive Workshops.
Speaking and Executive Workshops
Where CX thought leadership and purposeful facilitation meet actionable transformation, on every stage and in every room.
Dreyfus Consulting Group brings thought leadership and firsthand expertise to the conversations that matter most in CX transformation and human centered design. Drawing on twenty years of experience building practices from zero, integrating AI into research methodologies, and navigating the human side of digital change in regulated and high stakes environments, the work is grounded in practice, not theory.
As a published author, guest lecturer, and speaker, Ms. Mowatt-Kane engages audiences across academic, corporate, and conference settings on the topics shaping the future of customer experience, AI integration, workforce transformation, human centered design leadership, digital product development, and data storytelling.
Beyond the stage, DCG facilitates creative workshops and purposeful working sessions grounded in the Design Thinking Expanded Model. Every session is designed to surface insight, communicate data with clarity, align stakeholders, and deliver outcomes that are actionable. The goal is not a meeting. It is a meaningful step forward.