CX Leadership Without the Executive Search.
Most organizations know something needs to change. Few have the leadership in place to define what that is, build the capability to address it, and drive the transformation from the inside. That is exactly what Dreyfus Consulting Group does.
DISCOVER
CX Discovery and Synthesis
Current state assessment. Stakeholder mapping. CX roadmap.
Entry Point
LEAD
Fractional CXO Advisory
Embedded CX leadership. Enterprise transformation. C-suite accountability.
Anchor Engagement
INSPIRE
Speaking and Executive Workshops
Keynotes and panels. Executive workshops. Fireside chats.
Market Presence
CX Discovery and Synthesis
Every transformation begins with understanding what is actually happening.
Before strategy comes clarity. The CX Discovery and Synthesis engagement is a structured deep dive into your organization's current state, surfacing the visible challenges and the invisible ones that live in the gaps between teams, systems, and priorities. Through a listening tour, stakeholder mapping, data analysis, and competitive landscape review, we surface the insights that make transformation possible.
Discovery is where the work begins. It is also where the most important decisions get made.
Fractional CXO Advisory
The CX leadership your organization needs. Without the full time cost.
Dreyfus Consulting Group provides embedded fractional CXO leadership for organizations navigating digital transformation, building CX capability from scratch, or realigning experience strategy at the enterprise level. This is not consulting from a distance. It is C-suite level leadership, operating inside your organization, accountable to your outcomes.
Engagements are structured around your organization's needs and pace, from strategic advisory to near full time embedded leadership. Every engagement begins with a conversation about fit, scope, and what success looks like for your organization.
Speaking and Executive Workshops
Bringing the conversation on CX transformation with your audience.
Waves Mowatt-Kane speaks from twenty years of practice, not theory. Her keynotes, panels, and executive workshops draw on firsthand experience leading CX transformations at Genentech and Amtrak, building practices from zero, integrating AI into research methods, and navigating the human side of digital change in regulated, high stakes environments.
Available for keynotes, executive workshops, panels, and fireside chats. All speaking inquiries welcome.